RETURNS / REFUNDS
To be eligible for a return, you must contact us within 14 days of receiving your item, and it must be unused and in the same condition that you received it.
Sale items may not be eligible for return. Please reach out to me and I will work with you on your specific concerns.
To complete your refund/return, contact must be made by the original purchaser, and proof may be required.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at ian@uktouchdown.com.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges:
Due to the nature of the items we sell, exchanges can only take place if we have a similar item in stock or an item of the same value. You can discuss this by reaching out to me at ian@uktouchdown.com
Shipping:
To return your product, you should mail your product to: 54 South Market Street, Hetton-le-Hole, DH5 9DR, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item, and I am not responsible for lost packages.